Wirral bin brilliance

Wirral bin brilliance

Wirral bin brilliance

First published in Letters

LAST week I was incensed when Biffa refused to empty my bin because one of the wheels on it had rusted off.

In the warm weather that would have meant either a stinking bin in the garden for a fortnight or transferring already rancid sacks into the car to take to the tip.

I contacted the council’s Streetscene department and, after first being told it would cost me £37 to replace the bin – which I objected to – was then told the wheel would be repaired within a fortnight.

Twenty-four hours later, the wheels were indeed replaced. Another 24 hours after that, a Biffa crew came back and emptied my bin.

Bravo. In my experience this council rarely gets anything right but on this occasion they, and Biffa, were just a bit ace. Thank you.

AM, Hoylake.

Comments (2)

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4:08pm Wed 20 Aug 14

rover600 says...

Great news and great service (eventually) but it sounds except for your I suspect strenuous 'objection' you'd have been paying out £37. I can understand to a very small degree a charge for replacing a lost, vandalised or stolen bin but to automatically suggest (after you must have explained it was a broken) an automatic charge isn't great service. Add to that the 'Brown Bin Fiasco' perhaps it would be better 'recycling' to allow residents to use any colour bins maybe with a sticker on them saying 'General' or Recycling' to identify them.
All that said £37 for a bin seems to be around their cost price so its not like the council are profiteering when supplying a bin.

Nice to hear of a swift response and resolution though. Well done Street scene
Great news and great service (eventually) but it sounds except for your I suspect strenuous 'objection' you'd have been paying out £37. I can understand to a very small degree a charge for replacing a lost, vandalised or stolen bin but to automatically suggest (after you must have explained it was a broken) an automatic charge isn't great service. Add to that the 'Brown Bin Fiasco' perhaps it would be better 'recycling' to allow residents to use any colour bins maybe with a sticker on them saying 'General' or Recycling' to identify them. All that said £37 for a bin seems to be around their cost price so its not like the council are profiteering when supplying a bin. Nice to hear of a swift response and resolution though. Well done Street scene rover600
  • Score: 0

10:35pm Wed 20 Aug 14

elisab says...

Glad you got it sorted. I have a mixed experience. My green bin had its lid broken off when being emptied. I was left to discover this when I went to bring it in, and subsequently had to contact Street Scene. As directed by them I put the broken bin outside my gate ready to be collected and the new one would be left. As promised a new bin was delivered within the week... but 3+ years later I am still waiting in vain for the old broken one to be collected!! (no its not still outside my gate). Seemingly it was too much to hope that common sense be used and the van delivering the new bin could have actually retrieved the broken one at the same time! How many departments are needed for such a simple task? At least they didn't ask for payment though, especially given the bin was not broken by me!
Glad you got it sorted. I have a mixed experience. My green bin had its lid broken off when being emptied. I was left to discover this when I went to bring it in, and subsequently had to contact Street Scene. As directed by them I put the broken bin outside my gate ready to be collected and the new one would be left. As promised a new bin was delivered within the week... but 3+ years later I am still waiting in vain for the old broken one to be collected!! (no its not still outside my gate). Seemingly it was too much to hope that common sense be used and the van delivering the new bin could have actually retrieved the broken one at the same time! How many departments are needed for such a simple task? At least they didn't ask for payment though, especially given the bin was not broken by me! elisab
  • Score: 4

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