New 5p and 20p coins aren't always recognised in tunnel

New 5p and 20p coins aren't always recognised in tunnel

New 5p and 20p coins aren't always recognised in tunnel

First published in Letters

IN response to the letter headlined “Mersey tunnels – investigation is needed”, the writer is indeed correct in saying that the new 5p and 20p coins are not always recognised in Mersey Tunnel toll collecting units.

The fact is that changes carried out by the Royal Mint have caused an impact on automated coin collection mechanisms across the country as a whole.

We are attempting to address this issue, but in the meantime I would like to assure tunnel users that all rejected coins are returned to the customer at the rejected coin slot within the automated coin machine.

I would also remind regular users that a Fast Tag is a more convenient way to travel through the tunnels, removing the need to carry cash and also offering a discount on all journeys.

Details are available at Merseytunnels.co.uk or by contacting tag@merseytravel.gov.uk or by calling 330 1702.

Finally, we’re currently exploring ways of upgrading the current tolling system.

Gary Evans, Merseytravel head of customer delivery.

Comments (1)

Please log in to enable comment sorting

5:51pm Mon 21 Jul 14

spamfiend says...

""Finally, we’re currently exploring ways of upgrading the current tolling system.""

I can tell you the best way to upgrade the system. Get rid of the toll booths and let the people use the tunnel free of charge.

It is the 80th anniversary of the opening of the tunnel and you still rip people off with the ever increasing tolls. The tunnel cost £8 million to build and you sure have had your moneys worth over the decades!
""Finally, we’re currently exploring ways of upgrading the current tolling system."" I can tell you the best way to upgrade the system. Get rid of the toll booths and let the people use the tunnel free of charge. It is the 80th anniversary of the opening of the tunnel and you still rip people off with the ever increasing tolls. The tunnel cost £8 million to build and you sure have had your moneys worth over the decades! spamfiend
  • Score: 12

Comments are closed on this article.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree