Wirral bus driver was horrible to gran

1:04pm Tuesday 4th December 2012 in Letters

I WOULD like to send a message to the bus driver on the service from Wallasey to Birkenhead.

My elderly, disabled Grandmother was using the service when the bus driver suddenly stopped and told everyone to get off the bus because he wanted a ten-minute break.

Another elderly passenger on the bus who also had a walking stick asked him if they could wait on the bus as they both clearly struggled with mobility.

The driver abruptly refused and replied: "just get off".

My Grandma then politely informed the driver she really struggles to get on and off the bus and that she was worried about falling, to which he shrugged his shoulders and said get off.

They then had to wait, standing for ten minutes while the ignorant driver sat on his phone (he also made them get off onto a road, not even a pavement).

Then, to add insult to injury he made her get her pass back out when getting back onto the bus.

Everyone understands that bus drivers are entitled to breaks, however this treatment was unnecessary and nobody deserves it, especially an extremely polite, kind elderly lady. 

It is extremely cold in these winter months and the most fit and healthy people can get ill from exposure to cold and rain, but this driver didn’t seem to care.

Quite frankly, in this recession there are plenty of people who are desperate for jobs.

So, Mr Busdriver, if you are that unhappy in yours please feel free to give it to someone who deserves it and would do it better.

Jess, Wallasey, by email.

Comments(15)

freebase says...
9:14pm Tue 4 Dec 12

Report him vulgar oaf

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ballacrain says...
10:59am Wed 5 Dec 12

Waste of time reporting anything to Arriva, they take no notice. To often people are left standing in the cold when a bus because it is running late goes pout of service. Complaints to the company are not acted upon nor do they have the courtesy to reply.

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dennis dart says...
9:26pm Wed 5 Dec 12

Was she on a part way 410 to

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dennis dart says...
9:30pm Wed 5 Dec 12

Was she on a partway 410 to Woodside only. If so all passengers have to get off the bus for the layover time then get back on and show your pass as it is the start of another journey.

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bazersworld says...
10:56am Thu 6 Dec 12

From this letter it is apparent that Arriva is the most uncapable organisation to run a public transport service. Like on the 5th December the 13.19 409 service from Woodside to Wallasey Village. When this bus deliberately drove passed passengers waiting for this bus in St.Albans Road. Whicle passengers had stuck out arm requesting the bus to stop. When officially there is no need to request a bus to stop at these stops. They are automatic bus stops, only limited stops a request needs to be made. Clearly Arriva cannot tell the difference between limited stops and regualar stops, which again makes them unfit to run a bus service. Not too mention there poor time-keeping, but that is another bone of contession.

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davypicko says...
1:06pm Thu 6 Dec 12

Probably the same turd that drove straight past my little daughter and her friend,although I must say,most of the drivers are good people.

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darkside56 says...
2:06pm Thu 6 Dec 12

Arriva know doubt. They are getting terrible complaints lately and the drivers get away with it. Emails the Arriva Bus CEO: cooperm@arriva.co.uk

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kiriyu says...
2:39pm Thu 6 Dec 12

I think my dads cousin still works for arriva... May get him to be our bit of inside information. One of the only decent bus drivers

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Positive thinker says...
6:17pm Thu 6 Dec 12

Have we got any witnesses

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David Scott says...
8:05pm Thu 6 Dec 12

Such nonsense will be as required by EU bus driver regulations. At a guess the driver is required to clear the bus. Common-sense is no more.

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JADEE1 says...
7:58pm Mon 10 Dec 12

ARRIVA,drivers can get away with this disgracefull conduct on the public because any complaints by the public to this cowboy co ,or councillors,is met with deaf ears ,!!! inc ARRIVA MANAGEMENT,but they very happy to take publicly funded bus subsidies of you & me council tax payers !!! paid to ARRIVA this year & every year for none profit making routes such as this one ,409 route,is over £ 70 thousand per year taken out of our council taxes ,& this year,they allso got a EXTRA £ 115 MILLION POUNDS in direct goverment subsidies ,!! DFT figures 2012, were the hell is all this money going & more importantly were is the PUBLIC SEVICE ,???,its time all these big buses runnin around empty !!!,were replaced by mini buses ,that would save us millions & be a lot more envioromentaly friendly,oh & hire a work force who know how to look after the public & enjoys there job !! is that to much to ask ,wow look after the public,!!!

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wi-mac says...
7:35pm Tue 11 Dec 12

dennis dart wrote:
Was she on a part way 410 to
Hang on... is there any mention in this letter that it was an arriva service, that threw this lady off the bus?....No..there are five bus companys running services across the wirral. it could be any number of these...just cos arriva are the biggest bus company, doesn't mean every complaint is about arriva...i work on the buses, & i know arriva drivers are scrutinized very closely by managment...& they take all complaints. however little, very serously...this lady should get the bus company to check the cctv, & disapline the driver...

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JADEE1 says...
8:03pm Tue 11 Dec 12

YES it was ARRIVA & it was the b/head /wallasey 409 route .we need to scrap all subsidys to this company & infact get full refunds !!! ,,they need to get with the real world & stop runnin around all day in empty single & double decker buses ,scrap whats not needed & replace them with mini buses ,!! the days of massive movement of people goin to & from work is over same as all the heavy industry on merseyside ,,get real arriva & all the other bus companys ,,,your trying to cater for people who arnt there any more ,& its no wonder the way you all treat the public ,,all we need locally is electrc small buses & nowt else ,think of costs & the envioroment at least .!! & re ,join the real world !!

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littlestar84 says...
6:46pm Wed 12 Dec 12

I have been on many buses recently (Liverpool to Barnston/ Heswall, Arriva) where the drivers have been vile to other people, rolling their eyes, obnoxious, not waiting for frail people to sit down, not helpful at all. The way they snap at some passengers, are their general bad attitude, is not on.It disgusts me, who do they think they are? This hasn't been 1 or 2, but many. If they hate their job, they should get another .

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JADEE1 says...
8:44pm Wed 12 Dec 12

2 arriva bus drivers from the north west are currently on bail for causing death by dangerous driving ,1 from birkenhead ,& 1 from wigan ,both on trial in january 2013 ,& thats just 2 we know about ,how many more ,all over the country ???

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