I was shopping in Morrison’s in West Kirby with my 85-year-old mum on Christmas eve.

My mum has been undergoing medical tests so it was nice for her to go shopping on Christmas eve to buy her favourite mince pies.

What should have been an enjoyable experience turned out to be upsetting for both of us.

We approached a till where there wasn’t a queue, so mum started putting her items on the top to be scanned.

As I moved up to join her I noticed mum nervously ‘over’ fiddling around with the items.

One or two were mine and she was trying to separate them (not taking excessive time in doing so).

I glanced at the cashier who was glowering at my mum. The cashier then said “move along” sullenly to my mum.

The cashier then said "I'm waiting for her to move along" continuing to glower at mum.

She only began to scan items when mum moved to the packing area.

The cashier then looked at me and said “you move along”. I was upset she had treated mum like that. We were not holding up the queue there was no-one in front or behind us that I observed and we were socially-distanced.

I have worked in different social care settings for many years and understand the importance of showing a little kindness and respect especially to vulnerable individuals regardless of the situation.

This cashier could not even bring herself to show a little kindness to an elderly lady on Christmas eve.

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