A big ‘thank you’ IN response to the letter Just say thanks (Globe, July 8), we were sorry to hear about the experience that this passenger had whilst travelling with us recently.

At Merseyrail we take all security matters extremely seriously and encourage our passengers to report any unattended items or suspicious activity on our network to a member of staff or the British Transport Police.

On this occasion the guard followed the correct procedures to assess the risk and determined the bags were not a threat. I want to say a big thank you to this passenger for bringing this matter to our attention.

Should they wish to discuss their experience further, I would encourage them to contact us on 0151 555 1111 or via our website.

Greg Suligowski, head of Communications at Merseyrail