A WIRRAL man whose late mother was a victim of the council’s adult social services’ delay scandal, has received a full letter apology after he told his family’s story to the Globe.

Now he intends to take the letter and place it on his mother’s grave.

James Robinson, 50, from Birkenhead, spoke of his "outrage and upset" following the revelation that the department had been deliberately stalling action for vulnerable people.

He was forced to watch his mother Esther slowly “deteriorate” after vital home help services were cut by the council and family members were left to fill in for the reduced level of care.

But last week Mr Robinson met with council leader Jeff Green who apologised for his mother’s treatment by the local authority and is eager to use his experiences to improve services.

Mr Robinson said: “It was very refreshing to meet with the leader and be given a full apology for the way my mother was treated during her final months - that’s all we ever wanted.

“Cllr Green is now in the process of setting up a meeting between myself and a senior manager from adult social services so I can give them the full details. It is also a possibility that I will be asked to assist them in improving services for vulnerable people.

“In my opinion, there needs to be much better communication between vulnerable adults and their families. My mother’s care package was cut without any consultation with myself or even her GP.

“I also think there needs to better monitoring of the private contracts to keep on top of what improvements should be made.”

Mr Robinson’s mother passed away aged 79, in September of 2009, but had seen her number of hours of care per month reduced from 107 to 45 while she was forced to up her payments from £157 to £208.

And Mr Robinson said he suspected something was wrong within "the system" throughout his mother’s final months and now feels relieved and vindicated.

He added: “I now plan to take the written apology from Cllr Green to place on my mother’s grave.

"I never wanted money from the council through a legal battle because that would just be taking money that could be used to help other vulnerable people – I only wanted my mother’s treatment to be recognised.

“I hope we can move forward and I can be of some help to improving services for others.”