Councillors examining complaints made against the local authority have put on record their "disappointment" with adult social services' response time.

Their comments are recorded in Wirral Council's "customer feedback" annual report.

Members of a scrutiny committee were unimpressed social services took an average of 25 working days to respond to a complaint when the corporate standard was ten.

The town hall's head of customer services reported this "may reflect the depth and complexity of queries DASS received."

But councillors took the view that even if this was the case, a holding response acknowledging receipt of the query, at least, should be sent within the ten-day limit.

The committee put on record its disappointment with the department for taking so long to acknowledge queries.

The annual report shows largest number of complaints in the period from April of last year to this March were made to the technical services department.

They received 553 complaints about road defects, 480 over broken pavements, 312 grumbles about road works and 178 about bin collections.

On a brighter note, 740 people contacated the town hall to compliment the authority on its services.