A GOLF centre in Moreton has apologised to their "disappointed" customers after weather conditions affected their Bonfire Night event.
On Saturday, November 4, Moreton Hills Golf Centre held its annual bonfire and firework event.
Ticket cost £7 for adults, £4 for children and £20 for a family ticket.
A "massive" bonfire and "amazing firework display" were promised, however, "adverse weather conditions" including rain and storms meant that the "fireworks got soaked making it extremely challenging to light the fuses".
Residents took to social media to express their frustration about the night's events.
One person wrote: "What a waste of £20. You increase the viewing area, cram more people in for more revenue, and you forget to spend it on some decent fireworks.
"That display was absolutely awful, will see better at the Mona in Seacombe tomorrow night."
Another said: "This was awful! First time coming tonight and won’t be coming back! Fireworks were so poor and then the lights went back on half way through so everyone thought it had finished and started leaving!
"Then they restarted. Terrible and people should be refunded! Expensive, awful what a waste of money."
A third wrote: "You’ve lost all credibility after that event, to not even acknowledge the situation either only makes it worse.
"Very happy to attend a ticketed event when I feel we’re getting value for money but that was a huge disappointment."
Statement from Moreton Hills Golf Centre
Yesterday (Sunday, November 5) Moreton Hills Golf Centre released a statement to their "valued customers" apologising for the "disappointment caused" at the event.
It said: "As a result, the display did not meet our usual high standards, and we understand your disappointment.
"To make amends and show our appreciation for your understanding, we would like to offer you a choice of compensation options.
- Free Go on the Driving Range
- Free Round on Viking Crazy Golf
"Email us info@moretonhillsgolfcentre.co.uk to claim within the next 30 days with your booking details and preferred choice."
The statement continued: "We also want to take a moment to acknowledge the other highlights of the event.
"Despite the firework mishap, we are pleased to hear that many of you enjoyed the performances by Jeff Ollerhead, the fairground rides, axe throwing and delicious food stalls. Your positive feedback means a lot to us, and we are grateful for your support.
"Lastly, we would like to express our heartfelt gratitude to the dedicated team of 50 staff members who worked tirelessly, day and night, to organize this event in spite of the challenging weather conditions.
"Once again, please accept our apologies for any disappointment caused. Thank you for your understanding, and we look forward to welcoming you back for future events."
Some residents have since thanked the golf centre for "acknowledging the issue".
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