A WIRRAL letting agent has been recognised at a national award scheme for the UK residential property industry. 

Birkenhead-based Peninsular Property was praised for delivering outstanding customer service to its clients as it made the shortlist of The ESTAS - a customer review and awards platform for agents, conveyancers and mortgage advisors.

The awards are powered by the ESTAS online customer review platform, which enables property professionals to demonstrate the customer service standards they deliver for their clients.

ESTAS reviews can only be completed at the end of the property transaction and a strict verification process ensures reviews are genuine. This year’s shortlist has been calculated following the evaluation of 660,000 customer review ratings.

This year for the first time ESTAS have introduced a ‘Standard of Excellence’ which all shortlisted firms must attain to make the shortlist.

Six hundred agents, conveyancers and mortgage brokers have been shortlisted around the UK making them one of the top property firms in the UK. The regional and national winners will be announced at the 19th annual ESTAS ceremony held in London on October 14.

The awards will be presented by property expert Phil Spencer in front of 1,200 of the UK’s top property professionals.

Simon Brown, founder of ESTAS, said: “At ESTAS we’re creating a community for best practice property professionals who all share a passion for delivering great service and a belief that service really does matter.”

Claire Martin-Bindley, director of Peninsular Property, said: “We are very proud to be shortlisted. We take our levels of customer service very seriously because we know clients have a choice. Hopefully we can go one step further and win at The ESTAS Awards in October which would showcase the hard work and effort we put into our customers experience."