An outsourced customer contact provider based in Birkenhead is marking its 15th anniversary by celebrating its £40 million turnover.

Launched in 2006, The Contact Company, started with 15 people around a small table, now the company spans two operational sites.

Back in 2015, The Contact Company CEO, Asif Hamid MBE, pledged to double company turnover from £20 million to £40 million within five years, continuing to generate jobs and support the local economy.

Hamid said: "The past 12 months have been incredibly challenging for all in the business community.

“But as one big team we have really risen to the challenge to continue providing a fantastic service and to attract more clients to the area, investing in in-house safety and social distancing processes.

“As well as working from home infrastructure, to bring blue chip names to the Liverpool City Region.”

The Contact Company currently has over 25 clients, operating in several industry sectors, from financial services through to telecoms and retail, and currently employs more than 2000 people.

Over the past five years the company has secured additional data security and compliance accreditations as well as investing in its home working capability throughout the pandemic.

The Contact Company's Head of Solutions, Dave Rodaway said: "Our growth is attributed to the successful onboarding of a number of new partners alongside the continued delivery to our long-standing partnerships, drawn to The Contact Company by a mixture of our passion to support our people to deliver the best customer services, and the solutions that we offer.

“It is a testament to the hard work of our customer-facing colleagues that this growth has continued year on year.

“TCC is passionate about ensuring the best in customer services for our partners, and the people at the forefront bring this to life on a daily basis for the customers we support.”

Mr Hamid added: We have much to look forward to as a team.

“We’re looking at new sites, we’re looking at additional facilities, and we plan to continue to grow with a strong focus on the physical and mental wellbeing of all of our colleagues to continue making The Contact Company a fantastic place for people to work.”

The Contact Company is currently hiring for permanent customer service roles. You can apply via their website here.