A WIRRAL estate agents has surpassed even its own expectations by earning a triple triumph at the most prestigious awards ceremony in the UK property sector.

Heswall-based Hewitt Adams won Gold for the North West, Best in Country and Bronze for whole of the UK at the ESTAS Customer Service Awards for 2020 - the biggest awards in the UK property industry.

The winners were announced on You Tube by Phil Spencer in the first ever virtual awards for the property industry.

Hewitt Adams Company Director Ben Adams told the Globe: "Opening our own estate agency in our home-town was a dream Dan and I realised two years ago.

"To now win one of the most prestigious national awards available to our industry in just our second full year is testament to the hard work and efforts of our brilliant team.

"Winning Gold for the North West, Best in County & Bronze for the entire country was beyond our wildest expectations.

"I’d like to take this opportunity to thank our team: Daisy, Jennie and John who have all worked incredibly hard to provide this award winning level of customer service day in day out."

Now in their 17th year, the awards, which are powered by ESTAS own customer review platform, recognise the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent.

This years results were calculated from 45,000 customer reviews.

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed viewers: “There’s never been a more appropriate time to highlight and celebrate the importance of customer care as agents strive to do the right thing for their clients whilst protecting their businesses & families.

"The ESTAS are the purest kind of recognition any property firm can receive because its real customer review ratings from real clients that decide the winners.”

Delighted Ben added: "It means so much to us as we know it’s our customers who have judged our performance."