WALK-in centres in Eastham and Wallasey, along with the urgent treatment centre at Arrowe Park Hospital are currently operating on a telephone triage and appointment system to help staff during the COVID-19 outbreak.

The temporary changes have been brought in Wirral Community Health and Care NHS Foundation Trust and will be reviewed regularly as the situation develops.

Patients at Victoria Central in Wallasey, Eastham and the Urgent UTC at Arrowe Park will be clinically triaged over the phone, based on clinical need and will be allocated appointments at an appropriate walk-in centre.

The Walk-in Centre telephone triage line will operate seven days a week (including bank holidays) from 8am–10pm.

Anyone needing to access the Walk-in Centre service should call: 0151 201 4190 and will be screened for potential symptoms of COVID-19.

Karen Howell, chief executive at WCHC NHS Foundation Trust, said: "These important changes to how we operate are critical to help us support our patients and staff at this challenging time.

"I am urging members of the public to listen and follow the government's advice, if you think you may have coronavirus symptoms: please do not visit a Walk-in Centre, GP surgery, pharmacy or hospital. Simply stay at home and contact NHS 111 online."

The trust's advice on people who think they may have coronavirus is, as follows:

  • If you ONLY have COVID-19 symptoms you will be advised to self-isolate and directed to NHS 111.
  • If you have COVID-19 symptoms AND also have a minor injury or other illness, you will be triaged and given an appointment to be seen if needed.
  • All other calls will be triaged and given an appointment to be seen if needed at the most appropriate Walk-in Centre:
  • Victoria Central Walk-in Centre & minor injuries, Mill Lane, Wallasey, 
  •  Arrowe Park Urgent Treatment Centre, Arrowe Park Hospital, Arrowe Park Road, CH49 5PE

More details from https://www.wchc.nhs.uk/services/minor-injuries/ Alternatively you can follow the Trust on Twitter @wchc_nhs