ACCORDING to recent figures released by the Office for National Statistics, there are approximately 5m people in the UK who have never used the internet.

The North West alone is home to 747,000 such people.

The figures increase significantly for the most vulnerable groups within our society, such as the elderly.

Despite these figures, many UK businesses such as banks, utility providers and telecoms companies have put more and more emphasis on digital communication as part of their approach to customer services.

The Keep Me Posted campaign is dedicated to making sure that everyone has a choice in how they receive bills and statements from their providers, and aren’t financially penalised for needing or wanting to manage their affairs by post.

We must protect the rights of all consumers and make sure we don’t apply a “one size fits all” approach to something as essential as customer communication with banks and other vital services.

Judith Donovan, Keep Me Posted chairwoman.