Mersey tunnels - investigation is needed

Wirral Globe: Mersey tunnels - investigation is needed Mersey tunnels - investigation is needed

I KNOW I’m not the only person to be affected by the unsatisfactory operation of the Mersey Tunnel coin collection units but have not noticed any complaints in the local press.

I am sick of being told I have put insufficient coins in the hopper when I know £1.70 was dropped in! I have chucked money (all silver!) in the hopper, carefully dropped coins in one by one and yet, all too frequently, be told I am 20p short.

While you search for more coins your fellow travellers are leaning on their horns! This only adds to the frustration of the whole experience.

I am sure the tunnel management are aware of this issue but are they also aware that the new 5p and 20p coins must have an iron content as they are magnetic?

This could have some bearing on the problem if a magnetic device is installed somewhere in the collection system!

I am not suggesting any malpractice but an investigation should be ongoing to solve this problem as we, the tunnel users, are still being subjected to increasing tolls year by year.

R Mousley, by email.

Comments (5)

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12:12pm Mon 7 Jul 14

rover600 says...

I'm not saying all of the time but 99% of the times I've been stuck behind a motorist who has put the right amount in and remains frustrated by the barrier not lifting, the reason is the coin reject tray is flashing to highlight coins for whatever reason have dropped into it. The problem is this is so low its only of use to the driver behind NOT the driver at the toll booth.
Being a TAG user if you ever let your credit drop too low the eye level signs flash at eye level (not that, that has ever been explained - it seems we are meant to be psychic..)...

I'd recommend a TAG if you are a frequent user, a) it slightly discounts against the full tunnel toll and b) there is no need to scratch around looking for change. The tags I believe are free, all you do is set up a direct debit mandate and IF your balance ever increases excessively you can get it refunded to your bank account. I'd recommend it for all locals who have little or no option but to travel through the tunnels.

The sensible thing to do would be to abolish the tolls all together but you have more chances of seeing a flying pig than that occurring.
I'm not saying all of the time but 99% of the times I've been stuck behind a motorist who has put the right amount in and remains frustrated by the barrier not lifting, the reason is the coin reject tray is flashing to highlight coins for whatever reason have dropped into it. The problem is this is so low its only of use to the driver behind NOT the driver at the toll booth. Being a TAG user if you ever let your credit drop too low the eye level signs flash at eye level (not that, that has ever been explained - it seems we are meant to be psychic..)... I'd recommend a TAG if you are a frequent user, a) it slightly discounts against the full tunnel toll and b) there is no need to scratch around looking for change. The tags I believe are free, all you do is set up a direct debit mandate and IF your balance ever increases excessively you can get it refunded to your bank account. I'd recommend it for all locals who have little or no option but to travel through the tunnels. The sensible thing to do would be to abolish the tolls all together but you have more chances of seeing a flying pig than that occurring. rover600
  • Score: 7

1:27pm Mon 7 Jul 14

tiprat says...

I remember these units being fitted at great expense and disruption a number of years ago. Of French manufacture, I believe. They were supposed to stop the problem of coin rejection.
And, yes, to get at your rejected coins you have to drive forward a little then open the car door and scrabble around whilst the drivers in the queue behind get more irate.
But there's no point complaining, these tunnels are just cash cows to keep the rest of Merseytravel in the black
I remember these units being fitted at great expense and disruption a number of years ago. Of French manufacture, I believe. They were supposed to stop the problem of coin rejection. And, yes, to get at your rejected coins you have to drive forward a little then open the car door and scrabble around whilst the drivers in the queue behind get more irate. But there's no point complaining, these tunnels are just cash cows to keep the rest of Merseytravel in the black tiprat
  • Score: 8

1:23pm Tue 8 Jul 14

sonoferic says...

Evidently Mersey Tunnels are more interested in spending money on superfluous signage than improving the collection machines or indeed anything that would actually benefit their customers. We now have electric signs telling us the name of the toll booth cashier...what an innovation! There also appear to be huge electronic signs flashing "40" mph...right next to the existing 40 signs. This will be a real benefit to drivers with poor eyesight.

Mersey Tunnels need to pull their finger out. If we're to be saddled with unpopular tolls for now, how about some proper innovations and ideas that would speed up the traffic and give their customers a better experience? Number plate recognition, one-way tolls, chip and pin etc.
Evidently Mersey Tunnels are more interested in spending money on superfluous signage than improving the collection machines or indeed anything that would actually benefit their customers. We now have electric signs telling us the name of the toll booth cashier...what an innovation! There also appear to be huge electronic signs flashing "40" mph...right next to the existing 40 signs. This will be a real benefit to drivers with poor eyesight. Mersey Tunnels need to pull their finger out. If we're to be saddled with unpopular tolls for now, how about some proper innovations and ideas that would speed up the traffic and give their customers a better experience? Number plate recognition, one-way tolls, chip and pin etc. sonoferic
  • Score: 4

5:54pm Tue 8 Jul 14

rover600 says...

sonoferic wrote:
Evidently Mersey Tunnels are more interested in spending money on superfluous signage than improving the collection machines or indeed anything that would actually benefit their customers. We now have electric signs telling us the name of the toll booth cashier...what an innovation! There also appear to be huge electronic signs flashing "40" mph...right next to the existing 40 signs. This will be a real benefit to drivers with poor eyesight.

Mersey Tunnels need to pull their finger out. If we're to be saddled with unpopular tolls for now, how about some proper innovations and ideas that would speed up the traffic and give their customers a better experience? Number plate recognition, one-way tolls, chip and pin etc.
The behaviour on excessive and unnecessary expenditure is sadly typical of a non-commercial operation.

There is a permanent sign on the Liverpool side tunnel entrance that is all singing all dancing LED, it must have cost a fortune and for what/ it is too far to the left of the entrance to be in a driver's line of vision given he/she needs to be concentrating on entering a tunnel then as you state these temporary flashing signs and keep two chevrons apart signs. The Chevron painting on the road surface for what benefit? I'd be interested to know how many accidents there have been in each tunnel that have caused a closure (Not breakdowns causing an obstruction).
It's like the CCTV cameras on the toll barriers, the world has gone mad and this lot with it wasting 'our' money! Easy to spend other people's money.
I've always adopted an approach in business before spending one penny of my boss's money by asking myself "If this was my money would I spend it on..." Every one of these 'examples' would be a resounding 'no'...
[quote][p][bold]sonoferic[/bold] wrote: Evidently Mersey Tunnels are more interested in spending money on superfluous signage than improving the collection machines or indeed anything that would actually benefit their customers. We now have electric signs telling us the name of the toll booth cashier...what an innovation! There also appear to be huge electronic signs flashing "40" mph...right next to the existing 40 signs. This will be a real benefit to drivers with poor eyesight. Mersey Tunnels need to pull their finger out. If we're to be saddled with unpopular tolls for now, how about some proper innovations and ideas that would speed up the traffic and give their customers a better experience? Number plate recognition, one-way tolls, chip and pin etc.[/p][/quote]The behaviour on excessive and unnecessary expenditure is sadly typical of a non-commercial operation. There is a permanent sign on the Liverpool side tunnel entrance that is all singing all dancing LED, it must have cost a fortune and for what/ it is too far to the left of the entrance to be in a driver's line of vision given he/she needs to be concentrating on entering a tunnel then as you state these temporary flashing signs and keep two chevrons apart signs. The Chevron painting on the road surface for what benefit? I'd be interested to know how many accidents there have been in each tunnel that have caused a closure (Not breakdowns causing an obstruction). It's like the CCTV cameras on the toll barriers, the world has gone mad and this lot with it wasting 'our' money! Easy to spend other people's money. I've always adopted an approach in business before spending one penny of my boss's money by asking myself "If this was my money would I spend it on..." Every one of these 'examples' would be a resounding 'no'... rover600
  • Score: 5

12:43pm Tue 15 Jul 14

Roadkill says...

In all my years of commuting to Liverpool, I have never encountered this issue of the barrier not lifting when I've paid the correct amount. Some people are just unlucky, it seems...
In all my years of commuting to Liverpool, I have never encountered this issue of the barrier not lifting when I've paid the correct amount. Some people are just unlucky, it seems... Roadkill
  • Score: -1
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