Good work undermined by a lack of transport

I HAD the misfortune to be injured in a road traffic accident recently.

I broke my left tibia and fibula. Also my right collar bone.

I was surprised to be told that I would be taken to The Royal Liverpool hospital. It was explained to me that my injuries were such that Arrowe Park could not treat me.

At the Royal, I underwent two operations and was an inpatient for ten days. The staff were all excellent, the treatment first-class.

On my discharge I was given an appointment to attend Arrowe Park Hospital physiotherapy.

Due to my condition an ambulance was arranged to take me. On the morning a car arrived. I was unable to get into it and an alternative appointment was made for me to attend the following week.

At Arrowe I was seen by a physiotherapist and as a result of his help I have made a vast improvement and was eagerly awaiting my next appointment and, again, an ambulance was arranged. But sadly no transport arrived and I was unable to attend the hospital.

Another appointment has been arranged and I am wondering if the ambulance will arrive.

I desperately want to get well and return to work but I think that my lack of physiotherapy will only prolong my return to fitness.

All the excellent work done by the Royal and at Arrowe is being undermined by the lack of transport.

I would like to know if any more of your readers have had problems with the transport arrangements to attend clinics at Arrowe Park Hospital?

James Mccosh, Thingwall

Comments (2)

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12:39pm Mon 17 Dec 12

King Tut says...

The transport is run by North West Ambulance Service, in my experience it is usualy wise to book it yourself/confirm its been booked, 0845 148 1733, you will need your NHS number (not NI Number), otherwise they will not accept the booking. What tends to happen is the staff at clinic forget to book your ambulance due to lack of admin staff and being overworked.
The transport is run by North West Ambulance Service, in my experience it is usualy wise to book it yourself/confirm its been booked, 0845 148 1733, you will need your NHS number (not NI Number), otherwise they will not accept the booking. What tends to happen is the staff at clinic forget to book your ambulance due to lack of admin staff and being overworked. King Tut

9:51am Mon 31 Dec 12

digsy says...

The ambulance is provided by north west ambulance service who reduced the provision last year and now only run a limited service during limited hours for a minority of patients. You need to make sure when you get your appointment booked you ask for one that is for after 9.00 as they dont start till 8.30 am and be prepared to wait to be picked up also you must tell them what your restrictions are so they send the correct vehicle and if you have any problems contact the PALS office at the ambulance trust!
The ambulance is provided by north west ambulance service who reduced the provision last year and now only run a limited service during limited hours for a minority of patients. You need to make sure when you get your appointment booked you ask for one that is for after 9.00 as they dont start till 8.30 am and be prepared to wait to be picked up also you must tell them what your restrictions are so they send the correct vehicle and if you have any problems contact the PALS office at the ambulance trust! digsy

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