OUR green bin wasn't emptied on Monday as usual so I contacted Wirral Council for an explanation.

They said it has been noted by the contractors that it was too heavy.

I explained that my partner, who is only slight, had put the bin out the night before with no problem whatsoever so therefore disagreed that it was too heavy.

I was told that once the contractors had noted it was too heavy there was nothing they could do.

I asked why there is nothing on the bin explaining that there are weight limits, why there is nothing stating what can go in the bin and no contact details when there is an issue.

They had no answer.

I was then told that my complaint would be passed to the contractors who would contact me within 15 days.

I told them this would be after the next collection (if it is collected).

I was told it was "my responsibility" to get rid of our household waste in the meantime.

I can't believe we pay so much council tax to be treated like this.

Name and address supplied.