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Wirral Streetscene shake-up ordered to 'suit the needs of councillors'
A “PUZZLING” difference between the opinion of councillors’ and that of the Wirral public over the performance of the Streetscene service has emerged.
Councillors have been complaining they're dissatisfied with the service they have personally received after contacting Streetscene.
The service is the main point of contact between the local authority and Wirral people reporting problems or making complaints as it covers a huge spectrum of issues from roads maintenance to street-lighting, from parking problems to bin collections.
A report by interim director of technical services Chris McCarthy to this evening’s meeting of the communities scrutiny committee reveals: “It has become clear from various feedback channels many members of the council are seemingly dissatisfied with the service they receive from or through Streetscene.”
The document continues: “There seems to be a puzzling dissonance between the high and sustained measured levels of public satisfaction and what seems to be the total opposite of this as far as many members are concerned.”
The review will be carried out with the specific aim of changing the service “to suit members’ needs.”
It says the councillors’ complaints have to be addressed to give them confidence the service is meeting “what may be their distinctive requirements.”
What do YOU think? Have you had reason to call Streetscene, and were you happy with its response? Please leave a comment below.