Ombudsman praise for Wirral Council (From Wirral Globe)
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Ombudsman praise for Wirral Council
4:26pm Monday 10th September 2012 in News Exclusive By Leigh Marles, Editor
Ombudsman praise for Wirral Council
WATCHDOGS have given Wirral Council top marks in their annual review.
Figures published by the Local Government Ombudsman show Wirral is the fastest Merseyside council in responding to complaints.
In her annual letter to the council, Ombudsman Anne Seex said: “I am pleased to say that I have no concerns about your authority’s response times and there are no issues arising from the complaints that I want to bring to your attention.”
The Ombudsman found no evidence of maladministration or injustice during an entire three-year period, from 2009 to date.
Compared to the number of complaints considered under the council’s corporate or statutory procedures for the same period, only 2% were escalated for review by the Ombudsman’s investigative team.
Councillor Ann McLachlan, cabinet member for improvement and governance said: “I am pleased that we have continued to improve our response times and hope that our efforts to make even more information publicly available will have a positive effect on all types of enquiries made to the council, including Freedom of Information requests.
“Our focus for dealing with complaints is to put things right.
"Complaints and wider customer comments should not be dealt with in isolation and we will continue to use the feedback we receive to improve our services.”
For the second year running, the council has reduced the amount of time taken to respond to Ombudsman enquiries from 27 days in 2009/10 to 15 days in 2011/12.
The average response time by Merseyside councils is 27 days.
Comments(16)
johnbrace
says...
5:07pm Mon 10 Sep 12
ral.gov.uk/documents
/s50005983/FOI%20REP
ORT.pdf states it dropped a lot of complaints about libraries due to the public inquiry run by Sue Charteris. The letter Cllr McLachlan refers to is from 22nd June 2012, the table just before 2.4.1 in the report shows how Adult Social Services took 28 days to resolve complaints. The Local Government Ombudsman only gets complaints after they've gone through the internal multi-stage complaints process.
cwaccwatcher
says...
5:07pm Mon 10 Sep 12
barmybird
says...
6:38pm Mon 10 Sep 12
barmybird
says...
6:39pm Mon 10 Sep 12
MX
says...
6:46pm Mon 10 Sep 12
Jimrob
says...
8:37pm Mon 10 Sep 12
haha !!!!!!
PaulCa
says...
8:59pm Mon 10 Sep 12
PaulCa
says...
9:02pm Mon 10 Sep 12
PaulCa
says...
9:07am Tue 11 Sep 12
http://tinyurl.com/c
8fjglu
WirralAl
says...
10:03am Tue 11 Sep 12
They really have turned over a new leaf NOT!!!!!!!!!!
Spiffy
says...
8:06pm Tue 11 Sep 12
...
In other news....Bears Defecate In Densely Wooded Areas, Rain Is Wet and The Pope Is Affectionate Towards Airport Tarmac.
Tinkmax12
says...
3:51pm Wed 12 Sep 12
johnbrace wrote:Absolute joke these people don't live in the real world just goes to show how much the all up each others an how they all stick together
The Ombudsman's report, see http://democracy.wir
ral.gov.uk/documents
/s50005983/FOI%20REP
ORT.pdf states it dropped a lot of complaints about libraries due to the public inquiry run by Sue Charteris. The letter Cllr McLachlan refers to is from 22nd June 2012, the table just before 2.4.1 in the report shows how Adult Social Services took 28 days to resolve complaints. The Local Government Ombudsman only gets complaints after they've gone through the internal multi-stage complaints process.
cwaccwatcher
says...
8:30pm Thu 13 Sep 12
barmybird wrote:The term agreed and accepted by most Ombudsmen/women who prefer not to use the title Ombudsman is Ombuds. Similar to Chair replacing Chairman/woman.
anyway, to be totally correct, shouldn't it be Ombudsperson ??????? a rose by any other name!!!
However, in this case they may better be described as Ombudsfailures.
Hugo2009
says...
10:33am Fri 14 Sep 12
Mistakes and Scandal: They have made so many in an almost constant stream that the staff have become fully adept at mismanagement, misinformation, half-truths, deceit, obfuscation, and total lack of accountability right from the top levels down to the grass roots, it about all they are good at.
Fully aided and abeted by probably the most usleless bunch of elected councillors in the entire history of Local Government for over a decade.
Remember when ever it comes to any elections always "PICK a NEW FACE" they cannot possibly be any worse that those we have suffered with for over 10 years.
Tinkmax12
says...
1:37pm Fri 14 Sep 12
bigfoot says...
4:58pm Mon 10 Sep 12