Social landlord says sorry to mum who waited two years for repairs

Toni Climo with daughter Poppy

Toni Climo with daughter Poppy

First published in News Exclusive by

A SINGLE mum has received an apology from her social landlords after she battled for two years to have essential repairs made to her home.

Toni Climo, from Bidston, noticed problems such as damp and excessive mould soon after she moved in in 2010.

And as a result, she says her six-month-old daughter Poppy has been admitted to hospital several times with chest infections and breathing difficulties.

However after regular telephone calls to landlord Wirral Partnership Homes (WPH), Toni is still waiting for work to be done at the house.

The 22-year-old, who also has a two-year-old daughter, Lily-Mae, said: “It wasn’t long after I moved in that the problems started.

"The damp was coming through in the hall and the living room. They came out but then I heard nothing until months and months later – they said they wanted to send someone out on the due date of my second child which I obviously couldn’t make.

“At one point the mould was so bad that Lily-Mae was actually picking it off the wall and trying to put it in her mouth.

"But when I told Wirral Partnership Homes about this, they said I should keep her out of that room – but how am I supposed to keep a toddler out of the hallway?

“Poppy has been in and out of hospital since she was born because the damp is going onto her chest and making her ill. I can’t believe nothing has been done yet when it is clearly affecting a child’s health.”

When Toni originally approached the Globe in March, WPH said they had arranged for work to be carried out in the near future.

But four weeks later, action has yet to be taken and Toni is still waiting for information.

She added: “I’m really worried about Poppy’s chest as she is coughing like mad and it is not fair. I am disgusted with how they have behaved and they have left me here with two children and no updates.

“I am ringing them every day but am getting nowhere – I just want answers.”

A WPH spokesman said: “A manager from building services visited Ms Climo in March. "However, the works to address issues of damp have not yet begun. This has been a fault on our part and we would like to apologise for the inconvenience caused. “We have spoken to Ms Climo today and given assurance that a full investigation will be carried out tomorrow morning at 9.15am. "This will involve removing a section of the skirting boards to assess any damp. Ms Climo will be kept updated throughout the process and advised when the works are likely to begin. “Dependant on the remedial works, it is likely that there will be no need for Ms Climo to move to a different property while work is carried out, as disruption will be kept to a minimum. “We would again like to apologise to Ms Climo for the delay.”

Comments (3)

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7:47pm Mon 30 Apr 12

Spiffy says...

Slum landlords in this day and age are the lowest of the low. Never mind meaningless mealy-mouthed apologies...too little and way too late... what about some decent cash compensation ?
...
You can't put a price on her little one's health but back and forth to the hospital alone will have cost a fortune.
...
This is a disgraceful way anyone let alone a child and she deserves much more than someone simply and finally fulfilling their legal obligations. :/
Slum landlords in this day and age are the lowest of the low. Never mind meaningless mealy-mouthed apologies...too little and way too late... what about some decent cash compensation ? ... You can't put a price on her little one's health but back and forth to the hospital alone will have cost a fortune. ... This is a disgraceful way anyone let alone a child and she deserves much more than someone simply and finally fulfilling their legal obligations. :/ Spiffy
  • Score: 0

11:13pm Mon 30 Apr 12

indiekittie says...

wph are pretty shocking, as we experienced a couple of years ago with our gas check. first check we had ph jones the contractor left a valve open on the boiler which was spewing gas into the house (the boiler is in our kitchen, where we have a gas hob, so we were lucky no cooking was going on that day) then 6 months later a check was due again, phj came checked and went, wph sent a letter stating we needed to arrange the date, and phj turned up the DAY before the appt. so we rearranged with wph again. on the day phj came we received a letter from wph demanding access or legal action to be taken (called them and to notify that phj were actually in the house at that moment sorting the check) he woman spoke to was head of sorting out gas checks etc and assured us not to worry any action was stopped so we threw away the letter on her assurance. one month later a summons to appear at birkenhead cc for refusal of access for the gas check arrived - shoved through the letter box in an unsealed envelope (not even served correctly) with a signed affadavit from the same woman who assured us all action would be stopped saying we had refused access on 3 occasions (they had lost all previous records and didn't take into account phj turned up the day BEFORE they should have done) several phone calls and a meeting with the womans boss meant that the action was stopped. it turned out that phj started using electronic records of checks and they hadn't gone through correctly...and we now insist on a paper copy receipt whenever phj complete a gas check. in spite of wph being sent a letter from our solicitor regarding all the above we never received an apology for any of it and the letter they sent back refused to take any responsibility.

No better than when it was council in our opinion to be honest, and having been tenants for over 20 years, looking after THEIR property this is how we were treated
wph are pretty shocking, as we experienced a couple of years ago with our gas check. first check we had ph jones the contractor left a valve open on the boiler which was spewing gas into the house (the boiler is in our kitchen, where we have a gas hob, so we were lucky no cooking was going on that day) then 6 months later a check was due again, phj came checked and went, wph sent a letter stating we needed to arrange the date, and phj turned up the DAY before the appt. so we rearranged with wph again. on the day phj came we received a letter from wph demanding access or legal action to be taken (called them and to notify that phj were actually in the house at that moment sorting the check) he woman spoke to was head of sorting out gas checks etc and assured us not to worry any action was stopped so we threw away the letter on her assurance. one month later a summons to appear at birkenhead cc for refusal of access for the gas check arrived - shoved through the letter box in an unsealed envelope (not even served correctly) with a signed affadavit from the same woman who assured us all action would be stopped saying we had refused access on 3 occasions (they had lost all previous records and didn't take into account phj turned up the day BEFORE they should have done) several phone calls and a meeting with the womans boss meant that the action was stopped. it turned out that phj started using electronic records of checks and they hadn't gone through correctly...and we now insist on a paper copy receipt whenever phj complete a gas check. in spite of wph being sent a letter from our solicitor regarding all the above we never received an apology for any of it and the letter they sent back refused to take any responsibility. No better than when it was council in our opinion to be honest, and having been tenants for over 20 years, looking after THEIR property this is how we were treated indiekittie
  • Score: 0

9:33am Tue 1 May 12

skirtingboards.com says...

We would be happy to provide support if replacement skirting is needed, get in touch http://www.skirtingb
oards.com
We would be happy to provide support if replacement skirting is needed, get in touch http://www.skirtingb oards.com skirtingboards.com
  • Score: 0

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