WIRRAL’S best and worst ranked GP surgeries have been named in a new patient satisfaction survey.
Church Road Medical Practice came out as top in the borough with a 98% happiness rating, while Townfield Health Centre came at the foot of the table with a rating of just 72%.
Collectively 90% rated Wirral Clinical Commissioning Group’s surgeries as good, 6% above the national average.
The England-wide probe provides data about patient experiences of their GP practices and measures waiting times, care quality, opening times, making appointments and out of hour services.
A total of 5,395 people took part in the survey from across the borough with 24% of patients saying it was not easy to get through to their GP on the phone – just 31% at St Catherine's Surgery said that it was easy getting through on the phone.
An encouraging 97% of people said they had confidence and trust with their GP.
Only 67% of patients felt that their needs had been met at their last appointment.
Overall 93% believed that receptionists were helpful - 3% above the national average.
The following surgeries were above or at the national average for overall experience:
Church Road Medical Practice (98%)
Vittoria Medical Centre K (97%)
Grove Road surgery (97%)
Vittoria Medical Centre G (97%)
Parkfield Medical Centre (97%)
Blackheath Medical Centre (96%)
St Hilary Group Practice (96%)
Somerville Medical Centre (96%)
Heswall and Pensby Group Practice (95%)
Allport Medical Centre (95%)
Prenton Medical Centre (94%)
Kings Lane Medical Practice (94%)
Moreton Medical Centre (94%)
Hoylake Road Medical Centre (94%)
Devaney Medical Centre (94%)
The Village Medical Centre (93%)
Manor Health Centre (93%)
Villa Medical Centre (93%)
Marine Lake Medical Practice (93%)
TG Medical Centre (93%)
Miriam Medical Centre (92%)
Liscard Group Practice (92%)
Riverside Surgery (92%)
Claughton Medical Centre (91%)
Heatherlands Medical Centre (91%)
Upton Group Practice (91%)
St Georges Medical Centre (91%)
Spital Surgery (90%)
Field Road Health Centre (90%)
Whetstone Lane Medical Centre (90%)
West Wirral Group Practice (90%)
Orchard Surgery (89%)
Moreton Health Clinic (89%)
Holmlands Medical Centre (89%)
Woodchurch Medical Centre (88%)
Cavendish Medical Centre (88%)
Commonfield Road Surgery (86%)
Civic Medical Centre (86%)
Sunlight Group Practice (85%)
Eastham Group Practice (85%)
Leasowe Medical Practice (84%)
Teehey Lane Surgery (84%)
Central Park Medical Centre (84%)
St Catherine’s Surgery (84%)
The following surgeries were below national average for overall experience:
Greasby Group Practice (83%)
Moreton Cross Group Practice (83%)
Hamilton Medical Centre (83%)
Hoylake and Meols Medical Centre (82%)
Egremont Medical Centre (77%)
Gladstone Medical Centre (74%)
Townfield Health Centre (72%)
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