Patients' thumbs up for Wirral hospital's accident and emergency department

Wirral Globe: Arrowe Park Hospital Arrowe Park Hospital

ARROWE Park Hospital's emergency department has been given a huge vote of confidence by users after being ranked the country's best for patient satisfaction.

NHS England placed Wirral University Teaching Hospital at number one following the latest "Friends and Family Test" results for accident and emergency services.

In a questionnaire survey completed by patients the Arrowe Park emergency department scored a total of 89 – way above the national average of 55 for April.

Jill Galvani, director of nursing and midwifery at the hospital, said: "The Friends and Family Test is an easy way for patients to let us know if we can improve the standards of care we give on a daily basis as it means we are able to listen and act on the feedbacks we get."

The emergency department is one of the busiest across the north west seeing over 92,000 patients each year.

Jill added: “The department recently underwent some extensive remodelling work to help improve the overall patient experience and I’m pleased to say that we are about to embark on phase two in the coming weeks.

"I'm certain these latest Friends and Family Test results reflect out commitment in providing the people of Wirral with a modern, clean environment, combined with a dedicated and hardworking emergency team at all times throughout the year.”

Comments (1)

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12:53pm Mon 16 Jun 14

BlueHue says...

Ha ha ha! No, really.... that wasn't a joke?

After having several family members suffer at the hands of Arrowe Park over the years I wasn't overly surprised when they lost my notes DURING treatment when I was unlucky enough to require help in A&E recently. They were eventually found but not until I was sat in huge amounts of pain for 4 hours while they sorted through the other patients files and found them 'filed' in the wrong place.

The place may look better and it is always the minority of staff that let them down but the hospital still has a horrible reputation for very good reasons. Let's hope the good staff prevail and we start to get better care at Arrowe Park.
Ha ha ha! No, really.... that wasn't a joke? After having several family members suffer at the hands of Arrowe Park over the years I wasn't overly surprised when they lost my notes DURING treatment when I was unlucky enough to require help in A&E recently. They were eventually found but not until I was sat in huge amounts of pain for 4 hours while they sorted through the other patients files and found them 'filed' in the wrong place. The place may look better and it is always the minority of staff that let them down but the hospital still has a horrible reputation for very good reasons. Let's hope the good staff prevail and we start to get better care at Arrowe Park. BlueHue
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