WIRRAL Citizens Advice Bureau plans to take advantage of new technology as part of a drive to develop more innovative ways of working.
In February alone CAB centres across the borough were open for 334 hours with volunteer advisers contributing more than 2,000 hours of help.
Its board has adopted its strategic plan for 2014/15 which includes a comprehensive project to look at how the bureau can deliver a more effective service to clients.
Chairman of Trustees Philip Howley said: "We already provide a comprehensive service to our clients across Wirral and satisfaction with our services is high.
"However we don't want to rest on our laurels and that is why I am welcoming the work which is to be undertaken to explore new and different ways of working.
"We want to take full advantage of the advance in technology to help us to explore how else we may be able to interact with our clients, which complements what we already do.
"We accept that not all of our clients want to access our service in the traditional way and we look forward to looking at how else we may do this."
The strategic plan also identifies a need for a renewed push to bring in extra funding.
The bureau, which celebrates its 75th anniversary this year, is a charitable organisation receiving no direct government funding.
Mr Howley said: "We have set a challenging target for fund-raising this year as we need to bring in additional funds to help underpin the services we provide.