Wirral urged to support campaign against nuisance callers

Wirral Globe: Wirral urged to support campaign against nuisance callers Wirral urged to support campaign against nuisance callers

A leading Liberal Democrat is pressing for Wirral Council to back a campaign to pull the plug on nuisance calls.

Councillor Stuart Kelly said: "Nuisance marketing calls and text messages are a growing problem.

"They are  causing inconvenience and distress, particularly to elderly and vulnerable people -  with silent calls in particular cause anxiety and fear of crime."

It is estimated that across the UK, many people receive more than 10 nuisance calls a month.

Almost half the calls received by older and vulnerable residents are nuisance calls because they are more likely to be at home on week days when three quarters of calls are made.

Cllr Kelly added: "The impact of nuisance calls can be devastating. For many it is just an annoyance but for the elderly and the vulnerable, it can be insidious and dangerous.

"I want the council to use all means at its disposal-  including social workers, home helps and everyone in contact with elderly and vulnerable people - to raise awareness of, for example, call blocking technology which can stop the vast majority of nuisance calls. This will help to reduce the problem many people repeatedly face."

A special motion from Cllr Stuart Kelly entitled No To Nuisance Calls, will be studied by the council on Monday.

It calls on the council to support the ‘No to Nuisance Calls’ campaign and to promote it via the trading standards service and publicity at libraries and other council buildings.

It also urges that an approach be made to local MPs encouraging them to support the Parliamentary Bill on unsolicited telephone calls and texts.

Comments (5)

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10:22am Sat 8 Mar 14

JohnON says...

Well, the first thing that needs to happen is for ALL public authorities, government offices, hospitals, doctors' surgeries, etc to be forced to use consistent and easily recognisable caller-IDs.

Too many "official" establishments hide behind withheld and unrecognised numbers - presumably to prevent anyone annoying THEM by calling back.

One of the main reasons for people having caller-ID is to help protect the elderly and vulnerable and the whole ethos behind it goes out of the window when nuisance calls are indistinguishable from the very calls that elderly & vulnerable people are most likely to WANT to receive.
Well, the first thing that needs to happen is for ALL public authorities, government offices, hospitals, doctors' surgeries, etc to be forced to use consistent and easily recognisable caller-IDs. Too many "official" establishments hide behind withheld and unrecognised numbers - presumably to prevent anyone annoying THEM by calling back. One of the main reasons for people having caller-ID is to help protect the elderly and vulnerable and the whole ethos behind it goes out of the window when nuisance calls are indistinguishable from the very calls that elderly & vulnerable people are most likely to WANT to receive. JohnON
  • Score: 10

8:38am Sun 9 Mar 14

keef666 says...

It says most people receive 10 calls a month, i get on average around 5 a day.
It says most people receive 10 calls a month, i get on average around 5 a day. keef666
  • Score: 0

3:54pm Sun 9 Mar 14

bigfoot says...

I signed up to the Telephone Preference Service-what a waste of time,it doesn't stop the overseas calls especially those that use a local server. There are now gizmos that are pre programmed with the most common numbers and if a call does get through you can still block it as long as the number is accessible.
I would also question the Council selling our names on the electoral register to UK based sellers.
I signed up to the Telephone Preference Service-what a waste of time,it doesn't stop the overseas calls especially those that use a local server. There are now gizmos that are pre programmed with the most common numbers and if a call does get through you can still block it as long as the number is accessible. I would also question the Council selling our names on the electoral register to UK based sellers. bigfoot
  • Score: 1

4:44pm Sun 9 Mar 14

JohnON says...

"I signed up to the Telephone Preference Service-what a waste of time,it doesn't stop the overseas calls especially those that use a local server. "

Yes, I agree a waste of time when even the likes of BT get around the rules by having an international number.

TPS are also unable to help with cold calls which use a pre-recorded announcement (a lot of them these days) although they do refer you to the Information Commissioner's Office who appear to be an equal waste of space.

I agree the call blockers do help.... BUT... someone from Wirral Council spent a week trying to contact me a year or two ago. Guess what, their number was withheld and my call blocker was set to reject it! ......

Which was the point of my original post. Call blocking will only ever become effective if genuine non-residential callers present a valid caller-ID. Residential callers who withhold their number can, by prior arrangement, temporarily un-withhold it when calling friends & relatives.
"I signed up to the Telephone Preference Service-what a waste of time,it doesn't stop the overseas calls especially those that use a local server. " Yes, I agree a waste of time when even the likes of BT get around the rules by having an international number. TPS are also unable to help with cold calls which use a pre-recorded announcement (a lot of them these days) although they do refer you to the Information Commissioner's Office who appear to be an equal waste of space. I agree the call blockers do help.... BUT... someone from Wirral Council spent a week trying to contact me a year or two ago. Guess what, their number was withheld and my call blocker was set to reject it! ...... Which was the point of my original post. Call blocking will only ever become effective if genuine non-residential callers present a valid caller-ID. Residential callers who withhold their number can, by prior arrangement, temporarily un-withhold it when calling friends & relatives. JohnON
  • Score: 2

8:30am Tue 11 Mar 14

naughtykitties says...

Actually JohnON, there's another solution to the problem of telephone spam ("telemarketing" is just a euphemism for spamming via the telephone system). You force the service providers hosting the spammers off the network by depeering them. If none of the other trunking service providers will talk to a business for providing trunking to spammers, that business is pretty much dead.

At this point, all the trunking and call termination providers in the global telecommunications sector make money from providing services to spammers, so there's no incentive to them to act. That means the pressure has to come from outside for them to start enforcing this.
Actually JohnON, there's another solution to the problem of telephone spam ("telemarketing" is just a euphemism for spamming via the telephone system). You force the service providers hosting the spammers off the network by depeering them. If none of the other trunking service providers will talk to a business for providing trunking to spammers, that business is pretty much dead. At this point, all the trunking and call termination providers in the global telecommunications sector make money from providing services to spammers, so there's no incentive to them to act. That means the pressure has to come from outside for them to start enforcing this. naughtykitties
  • Score: 0

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