Wirral cabbies to be trained as 'ambassadors' for Open Golf Championship

Wirral cabbies to be trained as 'ambassadors' for Open Golf Championship

Wirral cabbies to be trained as 'ambassadors' for Open Golf Championship

First published in News
Last updated

Wirral taxi drivers are being trained to act as ambassadors for the borough.

Drivers from Hackney and private hire firms will receive the same training as was given to volunteers working at the London Olympic Games in 2012.

The sessions come ahead of the Open Golf Championship at Hoylake in July, and the International Festival for Business later in the summer.

Cabbies are being given "ambassador training", designed to build on customer service training they already receive, giving them the skills and confidence to deal with visitors from around the world.

The "WorldHost" training gives drivers an understanding of how important visitors are to the local economy and about how uniquely placed they are as taxi and private hire drivers to influence their experience of visiting the area.

They will be encouraged to find out about all the things that are going on in the region this summer and about the established attractions in order to pass on their knowledge to our visitors.

Councillor Bill Davies, chairman of Wirral Council’s licensing committee, said: “Wirral and the wider Liverpool City Region will be firmly in the spotlight this year so it is vital that we do what we can to maximise the opportunities the events taking place this year offer us.

“We want visitors to not just take away fantastic memories of the events they are coming here to attend, we also want them to remember how friendly, knowledgeable and approachable local people were, backed up by world class customer service, and Wirral’s taxi drivers will be at the forefront of that.”

Workers in other service sectors in Wirral, such as retail businesses, hotels and restaurants, are also receiving WorldHost training.

The first half-day session took place at Wallasey Town Hall on Monday.

The training is being given locally and for free, made possible due to funding from the Skills For Growth Bank, which Merseylearn - a partnership initiative between Merseytravel, Unionlearn and People1st – have accessed for this purpose in conjunction with Liverpool ONE and Visit Liverpool.

To sign up for future sessions, which will run up until June, visit www.merseylearn.net, email worldhost@merseytravel.gov.uk or call 0151 330 1180.

Comments (14)

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10:20am Tue 4 Mar 14

Llamedos 1 says...

They need to be trained in driving skills especially the one that they think says taxi drivers own the road, so every one else "get out of my way"
How much funding has been drawn down.....and more importantly how much will Miserytavel pocket from said funding, they dont do anything unless there is cash in it for them.
They need to be trained in driving skills especially the one that they think says taxi drivers own the road, so every one else "get out of my way" How much funding has been drawn down.....and more importantly how much will Miserytavel pocket from said funding, they dont do anything unless there is cash in it for them. Llamedos 1
  • Score: 5

11:52am Tue 4 Mar 14

King Tut says...

Does this training also include parking on double yellow lines outside of the ranks and obstructing junctions around Wetherspoons in Liscard or double parking and putting the hazard lights (becuase hazrd lights make them immune from the rules).
Does this training also include parking on double yellow lines outside of the ranks and obstructing junctions around Wetherspoons in Liscard or double parking and putting the hazard lights (becuase hazrd lights make them immune from the rules). King Tut
  • Score: 5

11:54am Tue 4 Mar 14

uncatom says...

Money would be better spent on highway codes, the taxi driving in Wirral is abysmal, I go through Liscard regularly, the taxi rank outside the Clareville is akin to wacky races, although they have specially marked taxi ranks, some are parked with the rear end stuck out at an angle across the lanes, if you are in the front at the pedestrian lights on red then its like waiting for the chequered flag at brands hatch, as the first cab in line roars off across your front, this along with the U turns and the parking on nearly every available double yellow line, gives the impression that the taxi is a law unto itself.
Money would be better spent on highway codes, the taxi driving in Wirral is abysmal, I go through Liscard regularly, the taxi rank outside the Clareville is akin to wacky races, although they have specially marked taxi ranks, some are parked with the rear end stuck out at an angle across the lanes, if you are in the front at the pedestrian lights on red then its like waiting for the chequered flag at brands hatch, as the first cab in line roars off across your front, this along with the U turns and the parking on nearly every available double yellow line, gives the impression that the taxi is a law unto itself. uncatom
  • Score: 4

1:12pm Tue 4 Mar 14

rover600 says...

It seems we have three tiers of cabbies in/on Wirral.
1) Those that know their job and do it properly
2) Those that know their job but think the law doesn't apply to them
3) Those that cannot find their way around without a satnav....
Talking to cabbies it seems almost anyone can get a licence from the council without 'the knowledge' or a complete grasp of English.

I'd truly say don't blame the cabbies, blame the Council licencing department who seem more interested in pocketing licence fees than they are of ensuring we have a professional team of cabbies.

Anything that improves the image and professionalism of what was once a respected profession can only be a good thing, the issue is The open lasts for two weeks, cabbies good, bad or indifferent are about all of the time - we need Long term fixes not short term publicity stunts thank you.
It seems we have three tiers of cabbies in/on Wirral. 1) Those that know their job and do it properly 2) Those that know their job but think the law doesn't apply to them 3) Those that cannot find their way around without a satnav.... Talking to cabbies it seems almost anyone can get a licence from the council without 'the knowledge' or a complete grasp of English. I'd truly say don't blame the cabbies, blame the Council licencing department who seem more interested in pocketing licence fees than they are of ensuring we have a professional team of cabbies. Anything that improves the image and professionalism of what was once a respected profession can only be a good thing, the issue is The open lasts for two weeks, cabbies good, bad or indifferent are about all of the time - we need Long term fixes not short term publicity stunts thank you. rover600
  • Score: 1

3:07pm Tue 4 Mar 14

artemis81 says...

rover600 wrote:
It seems we have three tiers of cabbies in/on Wirral.
1) Those that know their job and do it properly
2) Those that know their job but think the law doesn't apply to them
3) Those that cannot find their way around without a satnav....
Talking to cabbies it seems almost anyone can get a licence from the council without 'the knowledge' or a complete grasp of English.

I'd truly say don't blame the cabbies, blame the Council licencing department who seem more interested in pocketing licence fees than they are of ensuring we have a professional team of cabbies.

Anything that improves the image and professionalism of what was once a respected profession can only be a good thing, the issue is The open lasts for two weeks, cabbies good, bad or indifferent are about all of the time - we need Long term fixes not short term publicity stunts thank you.
No-one gets a licence without the 'knowledge', nor without passing their NVQ, which would be difficult without a grasp of English.

https://www.wirral.g
ov.uk/my-services/bu
siness/licensing/pri
vate-hire-drivers

Also, there is a limit on the number of hackney licences handed out in Wirral, so it's a bit unfair to suggest the Council just wants the licence fees and doesn't want a team of professional drivers.

In addition, this training is pertinent now because the Open is happening, but no-one is suggesting as soon as it's over and done with, cabbies forget what they've learned! In that respect, there will be long-term benefit.
[quote][p][bold]rover600[/bold] wrote: It seems we have three tiers of cabbies in/on Wirral. 1) Those that know their job and do it properly 2) Those that know their job but think the law doesn't apply to them 3) Those that cannot find their way around without a satnav.... Talking to cabbies it seems almost anyone can get a licence from the council without 'the knowledge' or a complete grasp of English. I'd truly say don't blame the cabbies, blame the Council licencing department who seem more interested in pocketing licence fees than they are of ensuring we have a professional team of cabbies. Anything that improves the image and professionalism of what was once a respected profession can only be a good thing, the issue is The open lasts for two weeks, cabbies good, bad or indifferent are about all of the time - we need Long term fixes not short term publicity stunts thank you.[/p][/quote]No-one gets a licence without the 'knowledge', nor without passing their NVQ, which would be difficult without a grasp of English. https://www.wirral.g ov.uk/my-services/bu siness/licensing/pri vate-hire-drivers Also, there is a limit on the number of hackney licences handed out in Wirral, so it's a bit unfair to suggest the Council just wants the licence fees and doesn't want a team of professional drivers. In addition, this training is pertinent now because the Open is happening, but no-one is suggesting as soon as it's over and done with, cabbies forget what they've learned! In that respect, there will be long-term benefit. artemis81
  • Score: 1

3:20pm Tue 4 Mar 14

Llamedos 1 says...

King Tut, I totally agree with you ....the idiots park on all sides of the junction of Cecil Road and Wallasey Road and on 2 occasions I have nearly run over pedestrians crossing that junction because I cant see the pedestrians and the pedestrians cant see me when turning into Cecil Road. I have made a complaint to the taxi licensing office but they have never taken any action.
The greystapo regularly patrol that area but have never taken any action themselves.....they dont make any money of of telling taxis to move off junctions
King Tut, I totally agree with you ....the idiots park on all sides of the junction of Cecil Road and Wallasey Road and on 2 occasions I have nearly run over pedestrians crossing that junction because I cant see the pedestrians and the pedestrians cant see me when turning into Cecil Road. I have made a complaint to the taxi licensing office but they have never taken any action. The greystapo regularly patrol that area but have never taken any action themselves.....they dont make any money of of telling taxis to move off junctions Llamedos 1
  • Score: 2

3:28pm Tue 4 Mar 14

Llamedos 1 says...

Not quite true Atemis81.....researc
h Green Taxi plates....these were introduced through the back door to save a particular minibus operator from going under because he was unlicensed under changed legislation
Not quite true Atemis81.....researc h Green Taxi plates....these were introduced through the back door to save a particular minibus operator from going under because he was unlicensed under changed legislation Llamedos 1
  • Score: 1

4:21pm Tue 4 Mar 14

artemis81 says...

Llamedos 1 wrote:
Not quite true Atemis81.....researc

h Green Taxi plates....these were introduced through the back door to save a particular minibus operator from going under because he was unlicensed under changed legislation
Had a quick scout around, but couldn't find anything relevant - either to this story or to Wirral. Private hire cabs in Wirral can only transport a maximum of 8 passengers, so minibuses would seem to be something different.
[quote][p][bold]Llamedos 1[/bold] wrote: Not quite true Atemis81.....researc h Green Taxi plates....these were introduced through the back door to save a particular minibus operator from going under because he was unlicensed under changed legislation[/p][/quote]Had a quick scout around, but couldn't find anything relevant - either to this story or to Wirral. Private hire cabs in Wirral can only transport a maximum of 8 passengers, so minibuses would seem to be something different. artemis81
  • Score: -2

5:50pm Tue 4 Mar 14

Llamedos 1 says...

Artimis81, exactly my point.......the green taxi plate was introdeced for a specific reason......to save an operator going under....local taxi legislation conjured up by WBC and sneaked in under the radar.
Artimis81, exactly my point.......the green taxi plate was introdeced for a specific reason......to save an operator going under....local taxi legislation conjured up by WBC and sneaked in under the radar. Llamedos 1
  • Score: -1

6:25pm Tue 4 Mar 14

Llamedos 1 says...

Perhaps some clarification is needed. Green Taxi plate operators are only allowed to transport passengers under council contracts and are not allowed to ply for hire but although they operate with a "green taxi plate" they do not have to take the "knowledge" nor do the have to hold a Not Very Qualified. WBC also allowed vehicles up to 15 years old contrary to normal taxi age of, I believe, 8 years old. So in fact, WBC bent over backwards to save a particular operator.
Perhaps some clarification is needed. Green Taxi plate operators are only allowed to transport passengers under council contracts and are not allowed to ply for hire but although they operate with a "green taxi plate" they do not have to take the "knowledge" nor do the have to hold a Not Very Qualified. WBC also allowed vehicles up to 15 years old contrary to normal taxi age of, I believe, 8 years old. So in fact, WBC bent over backwards to save a particular operator. Llamedos 1
  • Score: -4

10:07am Wed 5 Mar 14

artemis81 says...

Llamedos 1 wrote:
Perhaps some clarification is needed. Green Taxi plate operators are only allowed to transport passengers under council contracts and are not allowed to ply for hire but although they operate with a "green taxi plate" they do not have to take the "knowledge" nor do the have to hold a Not Very Qualified. WBC also allowed vehicles up to 15 years old contrary to normal taxi age of, I believe, 8 years old. So in fact, WBC bent over backwards to save a particular operator.
Sounds like one for Wirralleaks, then. Although it still doesn't sound to me like your talking about public taxi licensing, this sounds like a transport service.
[quote][p][bold]Llamedos 1[/bold] wrote: Perhaps some clarification is needed. Green Taxi plate operators are only allowed to transport passengers under council contracts and are not allowed to ply for hire but although they operate with a "green taxi plate" they do not have to take the "knowledge" nor do the have to hold a Not Very Qualified. WBC also allowed vehicles up to 15 years old contrary to normal taxi age of, I believe, 8 years old. So in fact, WBC bent over backwards to save a particular operator.[/p][/quote]Sounds like one for Wirralleaks, then. Although it still doesn't sound to me like your talking about public taxi licensing, this sounds like a transport service. artemis81
  • Score: 1

1:00pm Wed 5 Mar 14

Wirralpat says...

The story says that those getting the training will be aware of "events throughout the summer". Not much hope for good training when they don't even know that the festival of business is on before the Open!

Who is paying for this "free" training is it the tunnel tolls rise and the tax payer. Could Merseytravel and a WBC not think of a better at to spend its cash.
The story says that those getting the training will be aware of "events throughout the summer". Not much hope for good training when they don't even know that the festival of business is on before the Open! Who is paying for this "free" training is it the tunnel tolls rise and the tax payer. Could Merseytravel and a WBC not think of a better at to spend its cash. Wirralpat
  • Score: 2

1:47pm Wed 5 Mar 14

rover600 says...

artemis81 wrote:
rover600 wrote:
It seems we have three tiers of cabbies in/on Wirral.
1) Those that know their job and do it properly
2) Those that know their job but think the law doesn't apply to them
3) Those that cannot find their way around without a satnav....
Talking to cabbies it seems almost anyone can get a licence from the council without 'the knowledge' or a complete grasp of English.

I'd truly say don't blame the cabbies, blame the Council licencing department who seem more interested in pocketing licence fees than they are of ensuring we have a professional team of cabbies.

Anything that improves the image and professionalism of what was once a respected profession can only be a good thing, the issue is The open lasts for two weeks, cabbies good, bad or indifferent are about all of the time - we need Long term fixes not short term publicity stunts thank you.
No-one gets a licence without the 'knowledge', nor without passing their NVQ, which would be difficult without a grasp of English.

https://www.wirral.g

ov.uk/my-services/bu

siness/licensing/pri

vate-hire-drivers

Also, there is a limit on the number of hackney licences handed out in Wirral, so it's a bit unfair to suggest the Council just wants the licence fees and doesn't want a team of professional drivers.

In addition, this training is pertinent now because the Open is happening, but no-one is suggesting as soon as it's over and done with, cabbies forget what they've learned! In that respect, there will be long-term benefit.
Well that may be the case now Artemis but I have been picked up (recently) by private hire cabs where the driver can barely speak English (no I am in no way racist, I happily work for & with Muslims I have the highest of regard for all cultures) and the cabbies have had to punch a route into a sat nav! Why if you have 'the knowledge' would you?

Why is it too that private hire & hackney cab drivers in my case ALWAYS complain there are too many cabs around and more an more are added, the existing cab drivers revenue's are down too...

There's also the issue of if they are having to have NVQ's surely they specify the standards the drivers should be operating to yet here we are training them up to be 'Ambassadors' so who is getting paid in licencing and is not monitoring them?? Finally why has it taken a second bite at the cherry with the second open to spur someone into action on this two years after the last one!? It remains to be seen whether long post the open standards are still as high as you seem to infer they are or will be.
[quote][p][bold]artemis81[/bold] wrote: [quote][p][bold]rover600[/bold] wrote: It seems we have three tiers of cabbies in/on Wirral. 1) Those that know their job and do it properly 2) Those that know their job but think the law doesn't apply to them 3) Those that cannot find their way around without a satnav.... Talking to cabbies it seems almost anyone can get a licence from the council without 'the knowledge' or a complete grasp of English. I'd truly say don't blame the cabbies, blame the Council licencing department who seem more interested in pocketing licence fees than they are of ensuring we have a professional team of cabbies. Anything that improves the image and professionalism of what was once a respected profession can only be a good thing, the issue is The open lasts for two weeks, cabbies good, bad or indifferent are about all of the time - we need Long term fixes not short term publicity stunts thank you.[/p][/quote]No-one gets a licence without the 'knowledge', nor without passing their NVQ, which would be difficult without a grasp of English. https://www.wirral.g ov.uk/my-services/bu siness/licensing/pri vate-hire-drivers Also, there is a limit on the number of hackney licences handed out in Wirral, so it's a bit unfair to suggest the Council just wants the licence fees and doesn't want a team of professional drivers. In addition, this training is pertinent now because the Open is happening, but no-one is suggesting as soon as it's over and done with, cabbies forget what they've learned! In that respect, there will be long-term benefit.[/p][/quote]Well that may be the case now Artemis but I have been picked up (recently) by private hire cabs where the driver can barely speak English (no I am in no way racist, I happily work for & with Muslims I have the highest of regard for all cultures) and the cabbies have had to punch a route into a sat nav! Why if you have 'the knowledge' would you? Why is it too that private hire & hackney cab drivers in my case ALWAYS complain there are too many cabs around and more an more are added, the existing cab drivers revenue's are down too... There's also the issue of if they are having to have NVQ's surely they specify the standards the drivers should be operating to yet here we are training them up to be 'Ambassadors' so who is getting paid in licencing and is not monitoring them?? Finally why has it taken a second bite at the cherry with the second open to spur someone into action on this two years after the last one!? It remains to be seen whether long post the open standards are still as high as you seem to infer they are or will be. rover600
  • Score: 0

4:27pm Wed 5 Mar 14

keen gardener says...

My comment - recently taxi taken from Grove Road, Wallasey Village to New Brighton...no problem. Taxi from New Brighton to Grove Road....issues...ie "around the houses twice" until instructions were given in ENGLISH!!!!! Read into this what you will.
My comment - recently taxi taken from Grove Road, Wallasey Village to New Brighton...no problem. Taxi from New Brighton to Grove Road....issues...ie "around the houses twice" until instructions were given in ENGLISH!!!!! Read into this what you will. keen gardener
  • Score: 2

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