Wirral Citizen's Advice Bureau extends its business

Wirral Globe: Wirral Citizen's Advice Bureau extends its business Wirral Citizen's Advice Bureau extends its business

WIRRAL Citizens Advice Bureau is to open its doors to clients at two Wirral Council One Stop Shops.

Drop in sessions have already begun at West Kirby Concourse and a new facility at Rock Ferry is being fitted out and will open to clients in a few weeks.

Wirral CAB previously had offices in New Ferry and West Kirby, but due to severe financial pressures, they were forced to close early last year.

Chairman Philip Howley said: "Not only is having a presence in these facilities good for the Bureau at a time of continuing severe financial challenges, but it’s also good for the public, who can access a wider range of helpful services under one roof".

Wirral Council leader, Cllr Phil Davies, said: "This service will greatly enhance the range of information and advice available to the public."

CAB assessors are available between 10am and 4pm every Thursday.

Appointments are not required, with clients being seen on a first come, first served basis.

Private interview rooms are available where clients can raise issues with advisors in a completely confidential environment The vast majority of advisors that the Bureau utilise are volunteers.

Over 110 volunteers currently offer their services to the Bureau, and will be providing the services at these two One Stop Shops.

A CAB spokesman said: "When a client attends the drop in session, they will be given a short interview to assess how best we can help them, and will then be offered information or an appointment where appropriate.

"In due course it is hoped that the Bureau will be able to open on more days, but in the first instance we are gauging the level of interest at the two sites before making any firm decisions."

Comments (2)

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10:38pm Fri 14 Feb 14

benny07 says...

WELL THATS GOOD NEWS FOR THE CAB & PUBLIC,JUST MAKE SURE THE COUNCIL CA,NT HACK INTO ANY OF YOUR PC,S,INFACT IF I WORKED FOR THE CAB,I WOULD TAKE MY LAPTOP HOME EVERY NIGHT,,BECAUSE MOST OF THE WORK THE CAB DO IS TAKING ON THE COUNCIL ,ON BEHALF OF THE PUBLIC,,!!
WELL THATS GOOD NEWS FOR THE CAB & PUBLIC,JUST MAKE SURE THE COUNCIL CA,NT HACK INTO ANY OF YOUR PC,S,INFACT IF I WORKED FOR THE CAB,I WOULD TAKE MY LAPTOP HOME EVERY NIGHT,,BECAUSE MOST OF THE WORK THE CAB DO IS TAKING ON THE COUNCIL ,ON BEHALF OF THE PUBLIC,,!! benny07

6:43pm Sun 16 Feb 14

daisie67 says...

The council cannot hack into the CAB's computers as they are protected by log-in and passwords, each individual adviser has their own log-in and password.
The CAB's computers are logged into a main database which has all clients personal information on it and this can be accessed by any adviser in the country at any CAB office this too needs a username and password which has to be changes regularly and ALL advisers are bound by confidentiality.

I hope this puts your mind at rest
The council cannot hack into the CAB's computers as they are protected by log-in and passwords, each individual adviser has their own log-in and password. The CAB's computers are logged into a main database which has all clients personal information on it and this can be accessed by any adviser in the country at any CAB office this too needs a username and password which has to be changes regularly and ALL advisers are bound by confidentiality. I hope this puts your mind at rest daisie67

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