Council apologises to Wirral gym members for computer error that siphoned thousands from bank accounts (From Wirral Globe)
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Council apologises to Wirral gym members for computer error that siphoned thousands from bank accounts
A computing error has led to thousands of pounds being taken from bank accounts of more than 400 members of Wirral Council's gym club.
In some cases, two zeroes have been added to the debit total - so an unfortunate gym-goer would see his or her account debited by a massive £1,470 instead of the usual £14.70 monthly fee.
The error centres on the "Invigor8" leisure centre fitness programme, which has more than 9,000 members, although the council says only 464 have been affected.
When the mistake was discovered, the authority contacted its bank to see if the money could be put back, but was told this was not possible.
Joe Blott, Wirral’s strategic director of transformation and resources, said: "We are extremely sorry this has happened.
"As soon as this mistake was discovered, we contacted our bank to see if we could put the money back. Unfortunately we were told this is not possible.
"We are therefore contacting every customer individually to advise to contact their bank to request an indemnity claim which should put the money straight back into their account.
"We sincerely apologise to anyone who has been inconvenienced by this mistake, and will meet the cost of any overdraft or bank charges incurred."
Anyone affected should write or email the Membership & Payments Team, West Kirby Concourse, Grange Road, West Kirby, CH48 4HX or email: email@example.com.
People who need further help or advice can call 0151 606 2244.
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